Frequently Asked Questions
Enjoying My Meals
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Yes. Every meal arrives fully cooked — just heat and eat.
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Microwave 2-3 minutes covered, or transfer to a pan over medium heat. Detailed instructions on every label.
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Up to 7 days refrigerated. Many can also be frozen for longer storage.
Getting Started
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Yes. There’s no commitment — pause or cancel any time before your weekly cutoff.
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Pick a plan, choose your meals each week, we deliver fresh. Skip, pause, or cancel anytime.
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Your first box ships within 5 business days of signup. You’ll receive tracking info as soon as it’s on the way.
Managing Subscription
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Visit Account Settings then Cancel Subscription. It takes 30 seconds.
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From Account Settings, choose ‘Change password’. We’ll email a confirmation link.
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Log in to your account, go to Upcoming Deliveries, and edit any week before its cutoff.
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Open the week you want to skip in your dashboard and tap Skip. You can skip up to 4 weeks at a time.
Receiving My Meals
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The box is curbside-recyclable, the gel packs are reusable, and the liner is 100% recyclable.
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Boxes are insulated and stay cold for up to 12 hours. No signature required.
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Boxes arrive on your selected delivery day between 8 AM and 8 PM. You’ll get tracking info 24 hours in advance.
General
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Pick a plan, choose your meals each week, we deliver fresh. Skip, pause, or cancel anytime.